Return Policy We want to earn your continued business. If you are not satisifed, we want an opportunity to fix what went wrong. What follows is our official policy, but please contact us if you are dissatisfied. If you would like a refund or exchange, please return the product in the same condition in which it was received. Returns are allowed within 30 days of shipment. Unopened items may be returned with no restocking fee. Before returning an item, you must obtain an RMA number (returned materials authorization) by contacting us. Please include your name, order number, name of product your are returning, and the reason for the return. You will receive an email with an RMA Number and shipping instructions. Please write this number on the outside of the box. Returns should be sent to: AviationLogs.com Unit #141 430 Franklin Village Dr. Franklin, MA 02038